I. Terms & Conditions
Our website is designed to provide the services and sufficient information about the product but there are certain rules and regulation that consumers are required to follow. In order to function appropriately RANEE PERFUMER preserves the right to make changes in the policies from time to time. And the agreement would be effective from the moment it is being posted on website. Consumers should keep them familar themselves from procedures and policies attached to the product. RANEE PERFUMER provides complete information which users should follow. These terms and conditions are not designed to confine or amend the facilities or services that are provided to consumers. So, the responsibility lies on the consumer’s side to double check the terms and conditions before getting any services.
Age Limit to Transact
1. User must have attained the age of 18, in other words should be major to abide the terms and conditions.
2. In the condition of accepting the terms by consumers, it is assumed that they major and above 18 years of age.
3. In case of breakage or mishandling, RANEE PERFUMER preserves its right to recompense the losses from parents of minor , in case of minor.
Order can be placed online, after placing an order consumer can receive computer generated order number and invoice. In case of any kind of rejection of order after making payment, one can contact through email or contact us @ customer care number.
Payment procedure is quiet easy, we use Payu Money Secure Payment Gateway to process payments for Credit Cards, Debit Cards, Net Banking & Phone Banking.
Complete information about the payment is required before completing the order.If the order is placed in weekend or on holidays then in that case processing of order will start on next working day.
Products are delivered within 2 weeks after the payment is received as it takes about 2 to 5 working days to transfer payment into account. Delivery of order should be taken in person, if the payment is made through credit card. In case of non presence any authorized person should be available in behalf of individual.
On account of unavailability of product, its depiction or price changes, RANEE PERFUMER preserves the right for cancellation of product order. Even those products that are accepted to deliver can be cancelled. Prior information is provided to the consumer about the cancellation of order. No chargers are charged for cancellation. Consumer retains the full right to cancel the order before delivery of order by Consumer Support Services during working hours. After dispatch of product, order would not be cancelled and customers are required to accept it according to the terms and conditions. If payment of the product is failed then in that case, cancellation can be done.
Procedure to Return the Products
In case of damages, users can return their product but they are required to go through certain procedure in order to return it. In order to return the product, Return Authorization Number also known as RA No. can be obtained from RANEE PERFUMER. Order Number, Picture of damaged product and described reason to return the product should be provided by email. After complete evaluation of the problem, suitable instruction and return address to return the product will be provided. Consumers are required to return the products only in its original packing to RANEE PERFUMER at return address. RA No. should be labeled very clearly on the packing.
Changes to these terms and conditions
Consumers are acquainted to go through the terms thoroughly before placing each order. As stated earlier, RANEE PERFUMER preserves the right to make changes in terms and conditions regarding products payment, its delivery and its availability.
Some Important Terms to Be Kept In Mind
Complains related to products are accepted only when the product is not opened or damaged. Money back guarantee is provided if the product is not delivered within prescribed time. Customer Support service is provided and customer can contact them through the mail or call. In case of delivery of different product we accept complain via mail and suitable service is provided accordingly.In case wrong shipment of product is made or product delivered is different from the samples shown on the websites, then we will return the product or exchange it according to the consumer demand.In case of exchange or mismatch of product, replacement can be done within 2 weeks after receiving the product.Exchange of product can be entertained through Customer Services only within the 14 days in case of any kind of damages or scratches. Refunds are made to customer in the same way payment of product is being done. But, while paying back, RANEE PERFUMER is not responsible for late payment.
II. REFUND POLICY
Buyers are more comfortable shopping with RANEE PERFUMER who provide returns, despites most buyers will never return an item. RANEE PERFUMER have found that items with transparent return policies typically sell better than items that don’t. RANEE PERFUMER offer a buyer-friendly return policy. This helps us qualify for customers’ utmost satisfaction and attracting more buyers. The most clear and buyer-friendly our return policy and the more secure our buyers will feel shopping with us. Our expectations will be fulfilled only when Customer feels heart full satisfaction. However, if customer is dissatisfied with our purchase, he/she can just convey us by contacting our customer care personnel who were at customer’s service at any time. Kindly send an email, quoting customers order id not more than fifteen days of our delivery. Customers are requested to insert the words “Refund Request” in case of the subject content of customers email. Customers can also opt for neatly written refund requests by postal mail to our contact address mentioned in the website with the name “RANEE PERFUMER” on the headline. Valuable items purchased by customer must be in their original unused (fresh) condition which should be unopened , the original packaging with any seal or shrink-wrap intact and also any labels still attached in order to be returned, unless only if there is a manufacturer defect on our side. These are the main conditions enabling us to sell the product as new product.Customer must need to remember that they should return the purchased item within 15 days of their purchase. Customers are totally protected by a 100% money-back return policy. It’s our commitment and our promise to our valuable customer. RANEE PERFUMER deeply understand that from time to time customers may wish to return a product to us in certain unavoidable conditions apart from our timely delivery. That’s why we have created this 15-days return policy which enables customers to return products to us in much original appropriate condition. We must notify our beloved customers that they have no other legal right to return a product and receive a refund or exchange; then customers will nonetheless be entitled to return a product to us. If the products are liable to deteriorate then the products may not be returned or refunded under our returns policy. Products will be definitely refunded for the full price of any product properly returned by customers in accordance with the terms of this returns policy ([including / excluding] the original delivery charges and [including / excluding] the costs of returning the product to us).Products are undoubtedly refunded for the complete value of any product properly came back by customers in accordance with the terms of this returns policy ([including / excluding] the first delivery charges and [including / excluding] the prices of returning the merchandise to us). Where Customers return back a product in dispute of this policy (and wherever customers are doing not have the other right to return the product):
Procedure to Return the Products
In case of damages, users can return their product but they are required to go through certain procedure in order to return it. In order to return the product, Return Authorization Number also known as RA No. can be obtained from RANEE PERFUMER. Order Number, Picture of damaged product and described reason to return the product should be provided by email.After complete evaluation of the problem, suitable instruction and return address to return the product will be provided. Consumers are required to return the products only in its original packing RANEE PERFUMER at return address. RA No. should be labeled very clearly on the packing.
On account of unavailability of product, its depiction or price changes RANEE PERFUMER preserves the right for cancellation of product order. Even those products that are accepted to deliver can be cancelled. Prior information is provided to the consumer about the cancellation of order. No chargers are charged for cancellation. Consumer retains the full right to cancel the order before delivery of order by Consumer Support Services during working hours. After dispatch of product, order would not be cancelled and customers are required to accept it according to the terms and conditions. If payment of the product is failed then in that case, cancellation can be done.Cancellations will be considered only if the request is made within 24 hours of placing an order. However, the cancellation request will not be entertained if the orders have been communicated to us and We have initiated the process of shipping them. No cancellations are entertained for those products that the RANEE PERFUMER marketing team has obtained on special occasions like Diwali, Holi, Valentine’s Day,Friendship day etc. These are limited occasion offers and therefore cancellations are not possible. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision. In this case If Customer will cancel order youself – RANEE PERFUMER totally 100% money-back return within 7 days
Your security is our primary concern. All payments are processed through our trusted payment processor – PayU, which is a Verisign secured & PCI complaint payment gateway. In addition, all transactions take place on a 256-bit high encryption connection. Your sensitive payment information is never stored on our (or our Payment Gateway’s) servers.
IV. Delivery Information
Our carrier delivers between 9am and 7pm, and in some cases a signature may be required. Don’t worry if you are not at home when our courier calls they will attempt to leave your order with a neighbour, or, if a signature is not required, will leave in a safe, dry place. They will also leave a calling card with the details of where they have left your parcel.
Domestic Delivery/Shipping Policy
The orders will be shipped to you via courier service.
Order will be delivered within 10 working days from the date of placing the order.
Delivery time may vary where billing and shipping address are different ranging from Rs.20 - Rs.500